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Pulse of the Practice

Sep 30, 2019

Not all news that accountants deliver is good news – we often must be the bearer of tough news. Communicating well and keeping the client focused is key to driving through these tough times.

Sep 30, 2019

In this episode Will Hill and Paul Miller interview Tom Fafinski of Virtus Law to discuss what helps make the accounting/law firm partnership successful in serving customers.

Sep 23, 2019

Your clients are on a journey – and you are there to not just pick up after them, but predict what is coming and guide their future steps. Leverage your position as an advisor by being in front of the next moves your customers need to make.

To register for Thomson Reuters Backstage Episode #2 and hear will and his...

Sep 16, 2019

There is a time when relationships must end. That time is not always bad – unless you don’t handle it well! Learn some strategies for handling client separations with care.

Sep 9, 2019

The uniqueness of client personalities gives variety – but often stretches our patience! In this episode, we look at a real life client who fit the stereotypical ‘know-it-all’ personality, and ways to deal well with that type of client.